Frequently asked questions

PassMyBits is a secure digital vault for your digital legacy. You store passwords, documents, notes, and instructions in encrypted Passes (digital vaults) and decide for yourself whether and when trustees may access them.

For anyone who wants to store documents and digital information securely and keep them organized. Sharing with family or business partners is optional.

No. PassMyBits is a practical complement and does not provide legal or financial advice.

The contents of your Pass (digital vault) and your documents are made unreadable in your browser with AES-256 (AES-GCM) before they are sent to PassMyBits. The server only receives encrypted information. Without the encryption password, the content cannot be read. PassMyBits does not store this password, so it cannot read or recover the content for you.

No. Passwords and decryption keys for a Pass (digital vault) are not stored. If you lose them, the Pass (digital vault) cannot be recovered.

Data is stored within the EEA with EU-based providers. See the Privacy Policy for details.

A Pass (digital vault) is a separate encrypted vault with its own password, settings, and trustees.

Yes, on the paid plans. Alongside structured notes and passwords, you can upload documents, photos, videos and other files and link them to a topic, keeping the file and its related information in the same Pass (digital vault). On the Free plan you store notes, passwords and instructions.

Free includes 1 Pass (digital vault), Basic 3, Standard 10 and Premium an unlimited number. See Pricing for the current plans.

You add a trustee and generate an access card (PDF). The trustee then needs 3 separate items: the PDF token, a trustee password that you choose yourself, and the existing encryption password of the Pass (digital vault). The trustee password starts the request. After the waiting period ends, the trustee must enter the token and trustee password again before the existing encryption password is used to open the contents of the Pass (digital vault).

No. You can create, complete, and use a Pass (digital vault) without a trustee. Adding someone is optional. Without a trustee, no one can request access to that Pass (digital vault) through PassMyBits.

Yes. You can add a trustee to the Pass (digital vault) later. Only then do you set up an access route for that person.

Yes. Depending on your plan you add 1 trustee per Pass (Free), 2 (Basic) or as many as you like (Standard and higher). You can revoke access or regenerate access cards at any time.

PAUSE temporarily blocks all trustee access for your account. While PAUSE is active, trustees cannot activate or view any of your Passes (digital vaults), even if they have a valid token and passwords.

Yes. The creator of the Pass determines the duration of the timelock in advance and can update the number of hours in the settings of the Pass (digital vault). On the Free plan the timelock is capped at the maximum shown on the Pricing page; paid plans have no limit. A trustee cannot change this duration.

Yes. The Free plan includes 1 Pass (digital vault) with notes, passwords and instructions, 1 trustee and a timelock up to the maximum shown on the Pricing page. It has no end date.

Yes, once per account. When you choose a paid plan, you can try it for free until the end date shown at checkout. To set up the automatic payment, Mollie charges €0.01, which is refunded immediately (no invoice). After the trial, billing starts automatically. If you cancel during the trial, you pay nothing and your account returns to Free on the end date. You can also start on Free with one Pass, without payment details.

Plans are billed monthly or yearly, depending on the plan you choose. Prices include VAT and the first payment equals the listed price. Payments are handled by Mollie and invoices are available in your account.

Yes. Automatic payment stops immediately. You keep your plan until the end of the paid period or trial, then your account returns to Free. Nothing is deleted: Passes above the Free limit become read-only and trustees keep their access. Your data is only deleted if you delete your account yourself.

Your plan stays active for 7 more days so you can fix the payment. After that your account returns to Free; nothing is deleted.

For now, we intentionally allow only new EU registrations because international tax and compliance rules are changing quickly across regions. This reduces legal uncertainty while we expand support country by country.

Use Forgot Password on the login page. Note: this does not reset the passwords of a Pass (digital vault).

Yes. Enable 2FA and push notifications in the Account Dashboard.

Email support@passmybits.com.

Yes. As an adviser you can become a partner. You then earn commission on every paid invoice from clients who sign up with your code; we agree the rate with you personally. The partner page explains how it works.