Below are answers to the most common questions from new and existing customers about the website and app.
PassMyBits is a secure digital vault for your digital legacy. You store passwords, documents, notes, and instructions in encrypted Passes and decide when trusted people may access them.
For anyone who wants to organize digital information and share it with family or business partners when needed.
No. PassMyBits is a practical complement and does not provide legal or financial advice.
Everything is encrypted in your browser with AES-256 (AES-GCM). PassMyBits uses a zero-knowledge model and never sees unencrypted data.
No. Pass passwords and decryption keys are not stored. If you lose them, a Pass cannot be recovered.
Data is stored within the EEA with EU-based providers. See the Privacy Policy for details.
A Pass is a separate encrypted vault with its own password, settings, and trustees.
Structured notes, passwords, documents, and files. Supported files: PDF, MP3, MP4, JPG, PNG, HEIC. Total account storage depends on your plan.
It depends on your plan; some plans allow unlimited Passes.
You add a trustee and generate an access card (PDF). The trustee then needs 3 separate items: the PDF token, a trustee password that you choose yourself, and the existing Pass password. The trustee password starts the request. After the waiting period ends, the trustee must enter the token and trustee password again before the existing Pass password is used to open the Pass contents.
Yes. You can add multiple trustees, revoke access, or regenerate access cards at any time.
PAUSE temporarily blocks all trustee access for your account. While PAUSE is active, trustees cannot activate or view any of your Passes, even if they have a valid token and passwords.
Yes, you can update the timelock hours in the Pass settings.
If a trial is available for your plan, you will see the trial days in Pricing and in your account. Billing starts after the trial ends.
Plans are billed monthly or yearly, depending on the plan you choose. Payments are handled by Mollie and invoices are available in your account.
Yes. You keep access until the end of the current billing period. After cancellation, data is retained up to 90 days and then removed.
For now, we intentionally allow only new EU registrations because international tax and compliance rules are changing quickly across regions. This reduces legal uncertainty while we expand support country by country.
Use Forgot Password on the login page. Note: this does not reset Pass passwords.
Yes. Enable 2FA and push notifications in the Account Dashboard.
Email support@passmybits.com.
Add PassMyBits to your Home Screen to enable push notifications on iOS and Android.
Our team can help with setup, billing, or security questions.